Policy / Q&A

Fancy knowing a little more about how we work?  Have any questions?  Let us know info@paradise-gypsies.com  Please send any feedback & ideas of how we can complete your great experience shopping with us even more!!

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept PAYPAL and credit card payments using Paypal Express Checkout at present. Please note that you can pay with your credit card using PAYPAL even if you do not have a PAYPAL balance. We will soon be changing to accept more credit cards so please check back.

 

WHY DO YOU ASK FOR A PHONE NUMBER?

Our Standard & Express Shipping companies will only accept packages sent with a phone number ready for use in delivery only.  We will not use the phone number for any other purpose.

 

DO YOU OFFER RETURNS OR EXCHANGES?

We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we’ll gladly accept return/exchange of an unworn item within 18 days (international returns) of purchase. Items should be in the original condition, unworn, unwashed and including tags.

Please note that we do NOT offer refunds for the following items:

- All items purchased on SALE

Full priced items that have been purchased with a promotional discount code ARE returnable/refundable.

Please send your return to:

PARADISE GYPSIES: RETURNS.  
49 Grove Road, London E3 4PE  England, United Kingdom.  Customers will be responsible for shipping and handling charges to return the item.

 

HOW DO I KNOW MY RETURN HAS ARRIVED/ IS BEING PROCESSED?

As soon as we receive your returned order we will contact you via email and let you know that your return/ refund is being processed. We will then refund you the total amount minus any shipping costs via your original method of payment (Paypal).

 

WILL I HAVE TO PAY FOR CUSTOMS OR IMPORT TAXES?

All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office.

 

HOW CAN I USE A PROMO CODE?

After you have added all items to your cart please go PROCEED TO CHECKOUT. Please continue on through the checkout using either ‘customer login’ OR ‘continue as a guest’, entering your email and address. Once you get to STEP 2 OF 2 you will have an option to enter a promo/discount code, click ‘apply’ and then proceed to payment.  You can only use 1 promo code per order.

 

 

TERMS AND CONDITIONS

The following terms and conditions may be amended or modified at anytime without any prior notice to an individual. By using this site, you acknowledge & agree to these terms and conditions. If you would like any further information or clarification of these terms and conditions please contact us.

 

PRODUCT DISCLAIMER

Paradise Gypsies attempts to display all of our products & colours as accurately as possible. All fits, styles, and colors are represented as best as we can.

Paradise Gypsies cannot guarantee that the colors represented or shown on the website exactly matches the actual product.  Sometimes if a certain leather or feather colour is out of stock for production, we will replace with as close as possible to enable your order to be completed, usually letting you know by email too.

All items are handmade, therefore they may come with minor flaws or variations in natural materials like feathers or leather.  Please take this into consideration prior to purchasing.

Paradise Gypsies creates their very own designs, separate to that of any 'Native Indian', 'Indian' or 'Mohawk' Tribe.  Paradise Gypsies does not produce/sell any items from any 'Tribe' in the USA.  Please understand that all of our products and designs are by Paradise Gypsies alone and are fully copyrighted under the International copyright laws in connection with the UK Copyright Service.  

 

WHOLESALE / STOCKING PARADISE GYPSIES

Wholesalers please contact our wholesale department via our wholesaling info page.

 

PRIVACY

Paradise Gypsies believes that the privacy of all personal information is very important.  All information collected will be used solely by Paradise Gypsies to conduct our business. We do not store credit card details nor do we share customer details with any 3rd parties.  We will only ask for and use relevant personal information as necessary.

 

COMPETITIONS

We run contests on our site/blog in which we may ask for subscription email information and membership. The terms and conditions of each promotion is at the discretion of Paradise Gypsies and is subject to change.

NEWSLETTERS

We offer e-newsletters to share content information about our site with interested users. Users may cancel their free email subscriptions by following the simple ‘unsubscribe’ link at the bottom of each newsletter or email.

 

SECURITY

Paradise Gypsies is confident that your information is secure when purchasing items through our online store. Any personal information given to Paradise Gypsies will be protected. We take all reasonable care to make our site as secure as we can.

 

LIABILITY

Paradise Gypsies has provided information on the website as accurately as possible.  We will take all reasonable care – in so far as it is in our power to do so – to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.

 

COPYRIGHT

Copyright and Intellectual Property of this website are owned by Paradise Gypsies. All trademarks, service marks and photography are the property of Paradise Gypsies.  No use of these may be made without prior written consent. We understand however that our images may be used on personal blogs as long as credit is given to Paradise Gypsies with a link to our blog, website or Etsy store. Custom orders will be copyrighted by Paradise Gypsies unless specific instructions per project are requested by client in written format.  All designs are registered with UK Copyright Service Reg No. 284665240.